T&C's | Supportyoursalon

Privacy and Data Protection Policy

June 2018

This privacy policy sets out how Blueprints use and protects any information that you give us when you engage with us via this website or by other means such as by telephone, email or in writing.

Blueprints is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Blueprints may change this policy from time to time by updating this page. You can check back any time to see what changes have been made.

What we collect

We collect information from you when you register interest in our products or services.

We may collect the following information:

- Personal information such as your name.

- Contact information including email address and telephone numbers

- Information such as address details, preferences and interests

- Other information relevant to online forms, surveys and/or offers

What we do with the information we gather

Information stored or collected regarding you helps us:

- Provide or improve services you need.

- Contact you about products and services we think may be of interest to you.

- To meet any contract commitments we make to you.

- An existing customer may be contacted regarding products and services.

Any new customer can only be contacted if consent has been given via any of the means listed at the beginning of this section. We only send communications you have consented to.

Anyone who does not wish to give consent for our site has the opportunity to decline. Once we receive your withhold for consent we will remove your details from any mailings or third party communications.

We will not retain your data for longer than necessary for the purposes set out in this notice.

Marketing

We would like to send you information about products and services but will not share any of your information with third parties and it will solely be used by Blueprints alone.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email info@penneysonline.co.uk and include your name or telephone us on 0203 012 0197.

Access to your data and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, email info@penneysonline.co.uk and include your name.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Information we are provided through the websites will be stored on secure servers. Transaction data is encrypted for your safety.

All our sites with SSL certificates enjoy communication between the web browser and our data centres protected by 256-bit SSL encryption.

You should understand that data transmitted online is not completely secure. We cannot guarantee full protection and security data, only that we take all reasonable action to protect information sent to us electronically. Transmission of any data by you is at your own risk. Where applicable this will be done through online travel agents or over the phone directly

Data Protection Officer

Blueprints has fewer than 250 employees and does not engage in large-scale monitoring of sensitive personal data. As such we consider that we are not obligated to appoint a Data Protection Officer.

Data Breach Notification

Our responsibility to notify all customers of a data breach within 72 hours is acknowledged.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Information accessibility & disclosure

We may disclose your personal information to a Third party for any of the following reasons:

- Selling any or all of our business to a third party may result in sharing your information.

- At any time when we are legally required to we may disclose information about you and your visits to our sites.

- To prevent fraud and help in fraud protection in order to reduce credit risk.

- We will not otherwise sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

- We may use your personal information to send you information via a 3rd party Email Marketing software.

- All third party service providers we work with are carefully vetted and highly trusted by us, and your data is protected by stringent security and confidentiality measures as well as applicable data protection laws. We only provide our service providers with the data that they require in order to perform the services that we have employed them to do – they will never use your data for any other purposes.

Contacting us

Please feel free to contact us with queries, requests, or comments you may have about our Privacy Policy. We welcome any communication via the email address supplied here info@penneysonline.co.uk.

Company Registration Details

Blueprints is a partnership, VAT number 192113528.

STANDARD TERMS AND CONDITIONS

Blueprints

PLEASE READ THE FOLLOWING CAREFULLY:

THESE TERMS AND CONDITIONS REGULATE YOUR BUSINESS DEALINGS WITH BLUEPRINTS AND YOUR AUTHORISED RELATIONSHIP MANAGER.

ALL ACCEPTED ORDERS ARE SUBJECT TO THESE TERMS AND CONDITIONS

Blueprints are dedicated to providing a first class service to selected leading hairdressing salons. We specialise in supplying professional products for use and retail sales by hairdressing salons only, also we supply business education. These products are not intended for sale through any other retail outlets, including, but not limited to, chemists, supermarkets or wholesalers. Help us to keep it that way, Blueprints is so much more than a product company. We truly appreciate you. You and Blueprints, partners in success. Together we can help create a better industry.

DEFINITIONS

“Accessories” means Neal & Wolf or Silky hair care accessories and other branded accessories, including, but not limited to brushes, scissors, toys, and pumps;

“Authorised Stockist salon(s)” means the salon(s) which has agreed to be supplied by Blueprints with products and/or Accessories in accordance with these terms and conditions;

“Goods” means Accessories, materials and products;

“Materials” means (but shall not be limited to) brochures, forms, product stands, signs, symbols and written advertising, promotional and educational material;

“Products” means the Neal & Wolf and Silky products and any other professional hair care branded products Blueprint chooses to make available to a particular salon for purchase.

THE RELATIONSHIP

Thank you and congratulations for choosing Blueprints to support and supply your business.

Blueprints agrees to:
1. Provide initial training and a variety of other training coarses for you and your staff;
2. Provide you, from time to time, with display and sales promotional materials;
3. Supply you with a list of the current ‘top 20’ products and keep you informed of any changes to it; and
4. Supply you with a list of current recommended retail prices and keep you informed of any changes in these prices

2 You will as an Authorised Stockist Salon(s):

2.1 Always give personal advice to customers on how to get the best results from their purchases and tailor that advice to each customer’s individual needs;

2.2 Display:

2.2.1 The Top 20 products as amended from time to time; and

2.2.2 The Products and accessories professionally, keeping them clean at all times and affixing a price ticket to them;

2.3 Only sell the Products and Accessories through your salon premises. Your attention is specifically drawn to clause 8.4 below under “IMPORTANT”;

2.4 Report and refer to Blueprints for approval, if you identify, any suspicious activity including all purchases of 6 or more units of the same product in a single transaction;

2.5 Prior to selling the Products and Accessories via the internet, you will request our separate internet sales Quality Standards Terms and Conditions which apply to your salon internet sales;

2.6 Retain (in each salon) a minimum stock of Product and Accessories valued at over £1,000 (at recommended retail price);

2.7 Replenish (in each salon) your stock of Product and Accessories with a minimum value of £100 per month;

2.8 From time to time attend training sessions arranged by Blueprints in product awareness, client communication skills, creative hairdressing techniques and retail management systems;

2.9 Not use any display or sales promotional materials supplied by Blueprints unless you hold a stock of Products valued at over £1,000 (at recommended retail price); and

2.10 Ensure, where your salon is a ‘Salon Group’ (consists of more than 2 salons) that the majority of salons within the salon group comply with these terms and conditions.

3. You also acknowledge that Blueprints:

3.1 May provide your salon’s details to customers enquiring about stockists of Products and Accessories;

3.2 May at any time and at its absolute discretion, supply any other salon with Goods, including but not limited to, salons within your catchment area (the terms and conditions under which such other salons may be supplied shall be at the discretion of Blueprints); and

3.3 Will, in the event you order Products or Accessories, also supply you with the magazines, product information, brochures and other promotional literature unless you inform Blueprints in writing that you do not wish to receive the same.

4. ORDERING THE GOODS

4.1 No order shall be deemed to be accepted by Blueprints until it issues an invoice.

4.2 Unless otherwise agreed, you will pay for your order at the time you place it and your order will not be sent to you until we receive payment for it in full.

4.3 You will pay a delivery charge of £7.15(net of VAT) for all orders under £115 (net of VAT)

4.4 Blueprints reserve the right to refuse any order.

4.5 The price payable by you for the goods is set out at the current Salon price list for the products. The said price list will be amended from time to time and Blueprints will keep you informed of any changes to it.

4.6 The salon price list for the Products is protected by copyright and is confidential. It may not be reproduced in whole or in part in any form or stored in any medium other than that in which it is supplied.

4.7 All bank charges incurred by Blueprints as a result of any cheque issued by you failing to clear shall be passed on to you for your account.

5. DELIVERY OF THE GOODS

5.1 Blueprints will only deliver to your physical salon address (es).

5.2 Blueprints will use its reasonable endeavours to deliver your order within five working days of receiving it. Please note that this delivery date is an estimate and not a guarantee. Blueprints will not be liable for non-delivery of your order unless you directly inform its Head of Logistics or Legal Department of such non-delivery within five (5) working days of the order being placed.

5.3 Risk in the goods passes to you upon delivery.

5.4 Ownership in the Goods shall not pass to you until you have discharged all monies due to Blueprints in respect of all orders.

5.5 Until such time as ownership in the goods has passed to you:

5.5.1 You shall at your sole expense hold the Goods as agent for Blueprints and keep the goods separate and identified as Blueprints property.

5.5.2 You shall at your sole expense properly store, protect and fully insure the goods.

5.5.3 Blueprints is entitled to repossess such of the Goods as remain unsold and may enter the premises in which they are stored to repossess the Goods up to the value of the debt owed by you to Blueprints at the date of such entry.

5.6 Subject to clause 5.5 above, you are entitled to resell or use the Goods prior to ownership in them passing to you, but you shall account in full to Blueprints for all proceeds of sale thereby realised.

5.7 Upon arrival of the goods at your salon, you shall thereafter have 24 hours within which to inspect your order before accepting it. If you wish to reject the Goods in part or in whole you must (unless and to the extent of the Goods delivered are not readily identifiable as faulty or damaged) notify Blueprints accordingly within the said 24 hour period. Where problems with the goods are only identifiable upon use, you must notify Blueprints thereof immediately upon such problems becoming known to you or your staff. If you fail to notify Blueprints in accordance with this clause 5.7, your acceptance of the entire delivery shall be deemed unconditional and irrevocable. Shortage not reported at the time of accepting delivery of the Goods shall be borne entirely by you. Please ensure that you check your order against the Goods received.

5.8 Blueprints shall not be liable for any loss, damage, delay or non-performance arising directly or indirectly as a result of events outside the reasonable control of Blueprints (including but not limited to shortages of labour, storm, flood, machinery breakdown or war). In such circumstances, Blueprints shall be entitled to cancel any order without thereby incurring any liability to you whatsoever.

6. TERMINATION

6.1 Any arrangement or understanding (written in verbal) to supply you with the Goods may be terminated in the following circumstances:

6.1.1 If any fundamental obligation set out in this agreement is breached by one party, the other party may terminate this agreement immediately and without notice to the other party.

6.1.2 Either party may terminate this agreement for any reason whatsoever by giving thirty (30) days prior written notice to the other. Termination will take effect at the end of the said thirty (30) day period.

6.2 Blueprints may terminate this agreement immediately and without notice if:

6.2.1 You make any arrangements with your creditors or a bankruptcy petition is filed against you; or

6.2.2 A receiving order is made against you; or

6.2.3 (If you are a company) an order is made or a resolution passed for the winding-up of the company or the company has a receiver appointed over the whole or any part of its assets.

6.3 If this agreement is terminated as set out above in clause 6.1 or 6.2:

6.3.1 You will immediately pay all monies due to Blueprints.

6.3.2 All orders placed with Blueprints will become due and payable in full as at the date of termination.

6.3.3 Within thirty (30) days of such termination, you will surrender and deliver to Blueprints without charge all materials supplied to you on behalf of Blueprints (whether or not Blueprints has received payment for such materials).

6.4 On termination of this agreement, Blueprints may repurchase, at its own discretion, such of the Goods as it considers “resalable” or “re-usable”. Blueprints will repurchase such Goods at the price paid for them by you, less a restocking fee of between 20 per cent and 50 per cent (“Restocking Fee”). The Restocking Fee charged will vary according to the condition of the Goods returned and in each case shall be determined by Blueprints at its sole discretion.

7. LIABILITY

7.1 Nothing in these terms and conditions shall limit or exclude Blueprints liability for death or persona injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable): fraud or fraudulent misrepresentation; breach of the terms implied by section 12 of the Sale of Goods Act 1979; or defective products under the consumer Protection Act 1987.

7.2 Subject to clause 7.1 above:

7.2.1 Blueprints shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with these Terms and Conditions; and

7.2.2 Blueprints total liability to you in respect of all other losses arising under or in connection with these Terms and Conditions, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the sum paid by you for the relevant order.

8. IMPORTANT

8.1 These terms and Conditions replace in their entirety all previous Blueprints Terms and Conditions, All such previous Terms and Conditions are hereby rendered null and void, unless and to the extent that they form the subject matter of any current or pending legal proceedings.

8.2 The laws of England and Wales shall apply to these Terms and Conditions and you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

8.3 If any dispute arises out of this agreement the parties shall attempts to settle it through mediation in accordance with the Model Mediation Procedure of the Centre for Dispute Resolution (CEDR). To initiate the said mediation a party must give written notice to the other party requesting mediation in accordance with this clause.

8.4 You acknowledge that Blueprints specialises in the supply of Products or Accessories and business education, for use and retail sale by Authorised Stockists Salons only. Sale of Products or Accessories other than for the use and retail sale by Authorised Stockist Salons amounts to diversion ( for example sale to retail outlets, including but not limited to, chemists, supermarkets or wholesalers amounts to diversion) and that diversion seriously damages the reputation of the brands of the Products supplied to you and interferes with Blueprints business and the business relationship between other Authorised Stockist Salons and its clients. You agree that in addition to exercising our rights under clause 8.1 above Blueprints is entitled to:

8.4.1 Inspect and/or audit all books and records (in whatever form they are kept, whether written, electronic or other) relating to this agreement, including those kept by its employees, agents and its advisers. You will make available the above mentioned books and records to Blueprints within 5 business days of written notice from Blueprints for the last two twelve month periods completed and the current agreement year; and

8.4.2 An immediate injunction to prevent such diversions and to damages, as well as the reasonable legal fees and other costs Blueprints thereby incurs.

8.5 A waiver of any breach of default of any term and condition of this agreement by either party shall not be construed as an intention by that party to waive that or any other terms or conditions herein in future. No delay or omission on the part of either party to exercise or avail itself of any right, power or privilege it may have under this agreement shall operate as a waiver to current or future breaches by either party of any term or condition herein.

8.6 Blueprints may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under these Terms and Conditions. You may not assign, transfer, charge, subcontract or deal in any other manner with all or any of your rights or obligations under these Terms and Conditions without the prior written consent of Blueprints.

8.7 Except as set out in these Terms and Conditions, any variation, including the introduction of any additional terms and conditions, shall only be binding when agreed in writing and signed by Blueprints.

8.8 No term of this agreement shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not party to this agreement, but this does not affect any right or remedy of a third party which exists or is available apart from under that Act.

8.9 If any provision of this agreement is found by any court or other administrative body of competent jurisdiction to be invalid or otherwise unenforceable, those provisions unaffected by the said invalidity or unenforceability shall remain in full force and effect.

THE ABOVE TERMS AND CONDITIONS ARE UP TO DATE AND IN FORCE. THEY APPLY TO ALL ORDERS MADE WITH BLUEPRINTS WHETHER SUCH ORDERS ARE PLACED BY ORDER FORM, TELEPHONE OR BY OTHER MEANS.

Again thank you for choosing Blueprints.